Frequently Asked Questions Inclusions Order Modifications Shipping Jewelry Material & Care How much milk is needed? Only 10 ml! That is about 1/3 of an ounce. Any milk sent exceeding 10ml will be discarded. I am not able to save frozen milk or mail back any excess. My milk is old. Is that okay? Yes! The milk you send me does not need to be of the quality that you would feed your baby. It does not matter how old it is, or if it has been thawed and refrozen. How do I send you my milk? I have tried to make this process as easy as possible! After receiving your order, I will send you a collection kit in the mail. Inside is a prepaid bubble mailer, a milk collection tube and a breast milk storage bag. In addition to the instructions in the package, this will also be sent to you via email after placing your order. Please allow 3-4 business days for you to receive your collection kit. Do you accept returns or cancellations? Unfortunately, due to the nature of the item we cannot accept returns. If your jewelry arrives damaged, please contact us as soon as possible and we will make it right! We can only accept cancellations within 24 hours of your order being placed. Cancellations requested outside of this time frame cannot be guaranteed a refund. Can I make changes to my order? If you need to make a change to your order, it must be done within 24 hours of your order being placed. This includes: size, color and shipping address. Any changes outside of this time frame cannot be accepted. What material is my jewelry? All products are .925 sterling silver. This means there is 92.5% silver and 7.5% other metals (usually copper). All jewelry is rhodium plated to add durability and more shine. Will my jewelry tarnish? Without appropriate care, yes it can tarnish. All sterling silver has the potential to tarnish without proper storage. Here are some Do's and Dont's for ensuring your jewelry stays shiny. Do: Take it off before cleaning, exercise or anything rough on your hands. Wear it regularly. Store it in an airtight bag. Don't: Leave it in your bathroom. Humidity can cause it to tarnish. Expose jewelry to bleach, hand sanizer (especially alcohol free), and other harsh chemicals. When can I expect my order? The average turnaround time is 8-10 weeks. This is subject to change. Please check the header on our homepage to see current production time. Your turnaround time starts when we receive your milk.